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QR Code-Based Incident Creation from URL Parameters
Imagine you could report issues with just a quick scan of a QR code. In this article, I’ll show you how to set up a system in ServiceNow that lets users scan QR codes to create incident reports. This method makes it easy to report problems with meeting rooms, printers, or any other equipment in your…
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ServiceNow Virtual Agent & Third-Party Chatbots
I recently worked on a project where I had to configure ServiceNow to integrate with a third-party chatbot. In this setup, ServiceNow’s Virtual Agent acted as a secondary assistant, responding to the external bot’s requests when needed. Below is a high-level design of how ServiceNow interacts with the third-party bot through Virtual Agent API. The tricky part? Several departments…